OUR TERMS AND CONDITIONS
Let's make this as smooth as possible.
RETURNS & EXCHANGES
We hope that you are happy with your purchase. If you would like to return your purchase there are some important steps that you must follow:
1: Contact us via our Helpdesk within 14 days and await further instructions before sending your item(s) back to us.
We can not accept any returns that are sent without contacting us first.
You may be asking yourself why you can't just put your item back in the post to us. This is why...
- We have 3 different warehouses, in 3 different countries serving different regions of the world. When you request to return an item our Customer Services Team need to make sure that your item goes back into stock in the correct warehouse.
- We will contact you and let you know how to make a return that will make sure that your package goes back to the correct warehouse and is checked in using the correct process. This will result in you getting your refund or exchange as quickly as possible.
- The shipping method that we use will enable us to track the parcel and assist with any situations where items are lost in the post or encounter delays.
2: In your Helpdesk Message please include your Sales order number, the product you wish to return and whether you would like a refund or replacement.
3: Clothing must be returned with all packaging and tags intact.
4: Hard parts must be returned in original condition. We can not accept any parts that show signs of fitment or use.
5: We recommend that you obtain proof of postage when you send your item back to us.
6: Make sure to read our full Returns Terms and Conditions below.
7: Once we have received your returned item we will be in touch to confirm when it has been processed. Your returned item will be checked for signs of use. If it is accepted as resalable, we will aim to process your refund or return within 5 to 7 working days, however at exceptionally busy times this may take up to 14 days.
Our aim is to ship your order to you as soon as possible and in our experience most UK orders arrive within 5 working days.
Overseas shipping will take longer and you may be liable for taxes.
If an item that you ordered is not in stock you will be notified and it will be shipped as soon as it arrives in our warehouse.
For full shipping information please read our Terms and Conditions below.
Adventure Spec products are engineered to the highest quality by human beings. Whilst we aim for perfection we know that sometimes that is not achieved. If you find defects in the materials or workmanship of any Adventure Spec product then please get in touch with us via our Helpdesk to arrange a repair, replacement or refund.
We have some specific information regarding our Hard Parts Warranty. You can read it and our full Terms and Conditions below.
Our Full T's and Cs
(Your statutory customer rights are not affected.)
Definition: Seller : means Adventure Spec LLC, 3270 Fillmore Ridge Hts, Unit C, Colorado Springs, CO 80907 and the company’s web site www.adventurespec.com, registered in Colorado Customer means the person or company to whom this document is addressed.
These terms and conditions are applicable to the supply of products suppplied by the Seller, hereafter referred as Adventure-Spec, to the buyer hereafter referred as the Customer. When you access, browse or otherwise use any of our services you are indicating your agreement to all the terms and conditions in this agreement, so please read this agreement carefully before proceeding.
1.5 Stock Availability Status. Product availability and delivery lead time will be confirmed by email with the Sales Order
2.1 All prices are quoted in US Dollars $ and are exclusive of sales tax, which will be calculated and charged at checkout once delivery address is entered
2.2 All prices are plus postage UPS, USPS or DHL
2.3 Orders delivered to countries outside of the USA may incur duties and/or taxes from the receiving country. Adventure Spec LLC are not responsible for any charges incurred once goods have been transferred to the courier.
3.1 Payments must be made in British Sterling unless otherwise specified, and by one of the following payment methods
Major credit cards as listed: Visa, MasterCard, Delta, Switch, Maestro and Visa Electron
Bank/Wire Transfer to Adventure Spec LLC by prior agreement (contact Adventure Spec LLC for details)
Your payment method is charged when your order is placed
Goods shall remain the property of Adventure Spec LLC until full payment has been made by the customer, payment has been received and cleared.
The risk in the goods shall pass to the Customer on delivery, as defined in clause 6.3 below.
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to despatch all orders within 5 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the manufacturer. Adventure Spec cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party. Orders will be shipped via UPS or USPS dependent on customer selection. Adventure Spec reserve the right to ship with an equivalent shipping method, should the option selected by the customer be unavailable for any reason. Most packages arrive within 5 business days. Adventure-Spec have the right to fluctuate prices in proportion with their costs.
OVERSEAS SHIPPING As above (6.1) except where parcels are to be shipped overseas, the method of shipping will be USPS or UPS dependent on customer selection. Any duties taxes or charges made by 3rd parties once goods have left Adventure Spec premises are the sole responsibility of the customer.
6.3 PASSING OF RISK In the event of an order being lost by a third party, Adventure Spec bears no risk once it has left their trading premises. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of order to Adventure-Spec trading address (see clause 7).
Where the goods are signed for, if a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.
In the event of either of the above, Adventure Spec will forward a claim to the courier: on the behalf of the customer.
To initiate a product return please follow the instructions listed in Clause 8.2
This is not a guarantee and Adventure Spec have the right to refuse any application. Any refund/exchange given is at the discretion of the management of Adventure Spec. Failure to give accurate information while making a claim may lead to a prosecution from UPS, USPS or DHL.
The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, Adventure Spec shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.
8.1 If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. Adventure Spec will not accept any returned goods should the return not follow the aforementioned return procedure.
8.2 The Customer must apply for returns authorisation via the Helpdesk stating Return and the Sales Order number in the subject line. State the items for return and further actions (eg. exchange for a different size, colour, item, submit a warranty claim or cancel the order - see section 9 below) in the body of the message. Alternatively, please call Adventure Spec to initiate the procedure.
Any opened or damaged products will not be eligible for a refund/exchange. It is advisable that a certificate of posting is obtained.
8.3 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Adventure Spec before the refund or replacement can be issued.
8.4 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage costs) only. Goods must be returned to Adventure Spec before the partial refund can be issued.
8.5 In cases where the customer does not sign for the goods on delivery or for whatever reason, they are not accepted by the customer and returned, we will offer either to re-send the package (which will incur the original shipping charges again), or to refund the original payment minus shipping charges.
8.6 Items marked 'Special Order' in the stock information section of the Product page are note eligible for Exchange or Cancellation. No returns will be accepted on these items. They will be returned to the customer and shipping charged. Any items ordered by phone or email as Special Orders (ie not listed on www.adventurespec.com) are also not eligible for Exchange or Cancellation
NB. Only goods purchased from Adventure Spec by the customer can be returned and exchanged by Adventure Spec. (items distributed by Adventure Spec, but purchased from a 3rd party supplier must be returned to the supplier)
9.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been despatched. If the order has been despatched prior to the cancellation, the return procedure as defined in clause 8 (8.2 and 8.4) above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
9.2 Cancellations can be made via Adventure-Spec email address firstname.lastname@example.org. If the goods have already been despatched, Adventure-Spec cannot refund any monies spent on postage & packaging. (clause 8.2 & 8.4)
9.3 Items marked 'Special Order' in the stock information section of the Product page are note eligible for Exchange or Cancellation. No returns will be accepted on these items. They will be returned to the customer and shipping charged. Any items ordered by phone or email as Special Orders (ie not listed on www.adventurespec.com) are also not eligible for Exchange or Cancellation
Here at Adventure Spec Ltd we take the privacy of our customers very seriously and we take great care to safeguard any personal information given to us whether that is on our website or through other means of communication.
This policy provides details and explains how we collect and use customer information and data.
10.2 When will we ask for personal details?
We may ask for personal details for the following reasons:
You have placed an order on our website
You have signed up to receive our newsletter or communications from us
You have partnered with Adventure Spec and we need to ship goods to you
You have created an account on our website in anticipation of placing an order with us
You have applied for a paid position with us
10.3 Why do we ask for our customers’ personal data and how do we use it?
The main reason is usually because an order has been placed and we need to process this.
We will retain this personal data captured during the order process for the potential life of the product you have purchased to enable warranty claims and invoice requests to be serviced.
In addition we may ask for your permission to share information with you about technical or useful aspects of our products (e.g. how to fit a particular type of luggage), examples of our product in use (e.g. content from our YouTube channel) or to alert you to products we think might be useful to you or that are being sold at a discounted rate for a limited time.
We only contact our customers if they have agreed to being contacted by Adventure Spec LLC.
10.4 Passing data on to other companies and third parties.
We will never sell or pass on our customers information and/or data to any third party.
10.5 How do we store supporter information securely?
We take great care to prevent the loss or misuse of any of data we hold for our customers. All information kept is held in compliance with the Data Protection Act 1998 and any other legislation that is applicable.
Much of our communication with customers is through Email which is not a fully secured form of communication. We do everything within our powers to keep our systems protected as far as possible, but we are not able to offer any guarantees.
We are unable to make representations about any other websites that may be accessed through links on our own website and our social media channels. These websites are independent from Adventure Spec Ltd and we have no influence over the site or how any personal data collected through these sites are kept and used.
10.6 How can supporters change their personal details or ask us not to contact them?
If at any point you decide you do not want to be contacted by us or need to change your personal details please either email Dave Lomax: email@example.com, call +1 720 3600595 or write to us at: Adventure Spec LLC, 3270 Fillmore Ridge Hts, Unit C, Colorado Springs, CO 80907. All data will be amended or removed from our systems within 5 working days.
10.7 Access Rights
Customers have the right to request copies of personal information and data as well as the details of how we use that information. Customers who believe that the personal information we are holding is inaccurate can request that it is changed by emailing Dave Lomax: firstname.lastname@example.org or call +1 720 3600595 . If you would like more information about these rights, please contact Dave Lomax as above.
The Customer shall respect all licence agreements delivered by the copyright owners. Adventure-Spec cannot be held responsible or liable for any misuses conducted by the Customer or any third party. All trademarks shown on www.adventurespec.com belong to their registered owners and must not be copied without prior permission.
Any dispute relating to any activity on adventurespec.com or the purchase of any Adventure Spec LLC products shall be submitted to confidential arbitration in Colorado, USA, unless you have in some way threatened or violated Adventure Spec LLC’s intellectual property rights, whereby adventurespec.com may seek an injunctive.
These terms and conditions are governed and shall be interpreted in accordance with Colorado law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.
All trademarks, service marks and trade names of Adventure Spec LLC on the site are trademarks or registered trademarks of Adventure Spec Ltd, or of their respective owners.
The entire content included in the site, including but not limited to text, graphics and images is copyrighted as a collective work under the United States and other copyright laws, and is the property of Adventure Spec LLC
Adventure Spec LLC © 2020-
LIABILITY OF ADVENTURE SPEC LLC AND ITS LICENSORS AND PARTNERS
The use of the Adventure Spec LLC services or the contents is at your own risk. The contents in the Adventure Spec LLC services could include technical inaccuracies or typographical errors. Adventure Spec LLC may make changes or improvements at any time.
The contents in the Adventure Spec LLC services are provided “as is” and without warranties of any kind either express or implied. to the fullest extent permissible pursuant to applicable law, Adventure Spec LLC disclaims all warranties of merchantability or fitness for a particular purpose.
Adventure Spec LLC does not warrant that the functions contained in the material will be uninterrupted or error-free, that defects will be corrected, or that the Adventure Spec LLC services or the server that makes it available are free of viruses or other harmful components.
Adventure Spec LLC does not warrant or make any representations regarding the use of or the result of the use of the contents in the Adventure Spec LLC services in relation to their correctness, accuracy, reliability, or otherwise. you (and not Adventure Spec LLC) assume the entire cost of all necessary servicing, repair or correction.
Adventure Spec LLC, 3270 Fillmore Ridge Hts, Unit C, Colorado Springs, CO 80907
We want to keep this simple.
Adventure Spec products are engineered to the highest quality by human beings, whilst we aim for perfection we know that sometimes that is not achieved. If you find defects in the materials or workmanship of any Adventure Spec product then please return it to the retailer you purchased it from to arrange a repair, replacement or refund.
Adventure Spec Products.
Adventure-Spec aftermarket components are fitted and used purely at the discretion of the motorcycle owner. Neither Adventure-Spec LLC or Guard it Technology Ltd can be held responsible for any damage incurred to either rider or motorcycle while using either range of products. All crash bars, bash plates and other products manufactured by Guard it Technology and sold by Adventure-Spec LLC are designed ONLY for cosmetic purposes.Their use does not guarantee more protection for the motorcycle or rider than would be available whilst using the motorcycle in standard trim. These products will not prevent crashes and under no circumstances should use of either product range encourage irresponsible riding or riding beyond the ability of the user